Cognitive disorders, such as disorders on the autistic spectrum, Downs’s syndrome, etc. often imply significant constraints on communication between persons suffering from those, and the environment where they act. Meanwhile, governmental propositions on human rights emphasize equality concerning information, where overcoming such interaction challenges should be considered as strongly encouraged. This contribution discusses studies that have been performed towards municipalities, public institutions, and non-profit organizations, in southern Sweden. The studies aim to involve users throughout the development of an innovative concept of communication assistive software technology, by involving multiple types of users, such as: persons with disabilities, personal assistants, teachers for students with special needs, academics, and others. The studies and the resulted findings are discussed in regard to the participatory action research framework.