The aim of this study was to research how social-work professionals apprehend, manage and influence difficult conversation.  This study is based on a qualitative method and we did qualitative interviews with eleven social-work professionals in three municipalities located in southern Sweden. In addition to our research on difficult conversation we decided to study easy conversation. Our result show that there isn’t any special subjects that creates difficult conversation, but it is the absent of conversation that makes it difficult. There are several different ways of managing difficult conversation; some social-work professionals use conversation methods others use different strategies. Social-work professionals can also find support from other colleagues and guidance from an instructor. The influence on the conversation can be divided into two different levels; one is the professionals control over the conversation. The other is that their thoughts and emotions can influence. Implemented interviews in this study show that the easy conversation is the opposite of difficult conversation; it is easy to carry on a conversation when the client is motivated. Our study also shows catchall terms to make a good conversation; create a good alliance, reaffirm, listen, show empathy and curiosity. The most important conclusion drawn from our study is that difficult conversation is the absent of conversation.