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Expectations and satisfaction with care for periodontal specialist patients
Kristianstad University, School of Health and Society, Avdelningen för Hälsovetenskap.
Department of Oral Public Health, Faculty of Odontology, Malmö University.
Department of Oral Public Health, Faculty of Odontology, Malmö University.
Kristianstad University, School of Health and Society, Avdelningen för Hälsovetenskap. Kristianstad University, Forskningsmiljön Oral Hälsa - Allmänhälsa - Livskvalitet. Kristianstad University, Forskningsplattformen Hälsa i samverkan.ORCID iD: 0000-0003-0269-730X
2013 (English)In: Acta Odontologica Scandinavica, ISSN 0001-6357, E-ISSN 1502-3850, Vol. 71, no 3-4, 799-806 p.Article in journal (Refereed) Published
Abstract [en]

Objective. The aim of this study was to investigate expectations on and satisfaction with treatment among patients referred for comprehensive treatment to specialist clinics in periodontology and to explore factors associated with satisfaction in regression analysis.

Materials and methods. Patients referred for comprehensive periodontal treatment were sampled for the study. The study was based on a questionnaire in a before-and-after design. The first questionnaire was sent to the patients before their first appointment at the specialist clinic. The second questionnaire was sent after  6 months. Three questions were used to measure expectations and four questions to measure satisfaction. The first questionnaire was sent to 273 patients with a response rate of 31% and the second questionnaire was sent to 85 patients with a response rate of 73%. In non-response analysis, no difference between respondents and non-respondents were detected as to age and gender.

Results. Many of the patients viewed it as important or very important to have healthy teeth (98%) and improved well-being (93%) after periodontal treatment. More than 50% of the patients were satisfied with the relation to the caregiver. When measuring the satisfaction in general, 42% indicated the highest score on the summarized Dental Visit Satisfaction Scale. Having confidence (p ≤ 0.001) and a good relation (p = 0.001) to the caregiver indicated higher satisfaction.

Conclusion. Having a good relation to the caregiver and having confidence in the caregiver seems to indicate satisfied patients receiving periodontal treatment at periodontal clinics.

Place, publisher, year, edition, pages
2013. Vol. 71, no 3-4, 799-806 p.
Keyword [en]
expectation, oral health, periodontitis, satisfaction
National Category
Dentistry
Identifiers
URN: urn:nbn:se:hkr:diva-9878DOI: 10.3109/00016357.2012.734402ISI: 000322832200063PubMedID: 23140519OAI: oai:DiVA.org:hkr-9878DiVA: diva2:572661
Available from: 2012-11-28 Created: 2012-11-28 Last updated: 2014-11-28Bibliographically approved
In thesis
1. Promoting oral health: knowledge of periodontal disease and satisfaction with dental care
Open this publication in new window or tab >>Promoting oral health: knowledge of periodontal disease and satisfaction with dental care
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The general aims of this thesis were to evaluate if a mass media campaign, aimed as a health promoting campaign, and visits to a specialist clinic in periodontology could increase the knowledge of periodontitis, symptoms and treatment. A further aim was to analyse expectations and satisfaction with care among patients referred for comprehensive treatment to specialist clinics. Paper I and II evaluating if a nationwide mass media campaign increased the knowledge of periodontitis (paper I) and factors associated with knowledge (paper II). The evaluations were done using a mail questionnaire in a before and after design. The questionnaireswere sent out to 50-75 years old people in Sweden, randomly sampled from the population register. Paper I showed an improvement of correct answers about symptoms and treatment of periodontitis after the media campaign. In paper II, it was shown that education, utilization and perceived importance of oral health were related to knowledge both before and after the mass media campaign. Age and information about periodontitis from dental clinics were associated with knowledge before the mass media campaign. Paper III and IV evaluated the knowledge of periodontitis, and analysed self-perceived oral health (paper III), expectations on and satisfaction with care (paper IV), and evaluations were also done using a questionnaire in a before and after design. Patients referred to specialist clinics in periodontology for comprehensive periodontal treatment were consecutively sampled for the study. The results in 9 paper III showed an improvement in correct answers to the knowledge questions after visiting the specialist clinic. The most common self-perceived troubles were bleeding gums and sensitive teeth. Many of the patients experienced their oral health as rather good. In paper IV, the patients expected it to be very important or important to achieve healthy teeth and improved well-being after treatment. In general, many of the patients were satisfied with their dental visits. The patients also appeared be satisfied with the relationship to and the perception of the caregiver. In conclusion, there was an improvement of knowledge about periodontitis, possibly due to the media campaign and also after visiting a specialist clinic in periodontology. Even if the patients reported troubles from their mouths, they rated their self-perceived oral health as rather good. Achieving healthy teeth and improved wellbeing were important issues for the patients. Having a good relationship with and confidence in the caregiver seems to indicate satisfied patients.

Place, publisher, year, edition, pages
Malmö: Department of Oral Public Health, Faculty of Odontology, Malmo Univeristy, 2012. 64 p.
Series
Doctoral dissertation in odontology
National Category
Dentistry
Identifiers
urn:nbn:se:hkr:diva-9904 (URN)978-91-7104-429-7 (ISBN)
Available from: 2012-12-10 Created: 2012-12-10Bibliographically approved

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