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Svåra Samtal: En kvalitativ studie om hur professionella inom socialt arbete uppfattar svåra samtal
Kristianstad University, School of Health and Society.
Kristianstad University, School of Health and Society.
2010 (Swedish)Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
Abstract [en]

The aim of this study was to research how social-work professionals apprehend, manage and influence difficult conversation.  This study is based on a qualitative method and we did qualitative interviews with eleven social-work professionals in three municipalities located in southern Sweden. In addition to our research on difficult conversation we decided to study easy conversation. Our result show that there isn’t any special subjects that creates difficult conversation, but it is the absent of conversation that makes it difficult. There are several different ways of managing difficult conversation; some social-work professionals use conversation methods others use different strategies. Social-work professionals can also find support from other colleagues and guidance from an instructor. The influence on the conversation can be divided into two different levels; one is the professionals control over the conversation. The other is that their thoughts and emotions can influence. Implemented interviews in this study show that the easy conversation is the opposite of difficult conversation; it is easy to carry on a conversation when the client is motivated. Our study also shows catchall terms to make a good conversation; create a good alliance, reaffirm, listen, show empathy and curiosity. The most important conclusion drawn from our study is that difficult conversation is the absent of conversation.

Place, publisher, year, edition, pages
2010. , 44 p.
Keyword [en]
difficult conversation, communication, communication in social work, interview, dialogue.
Keyword [sv]
svåra samtal, samtal, samtal i socialt arbete, intervju, dialog.
National Category
Social Work Social Sciences
Identifiers
URN: urn:nbn:se:hkr:diva-7255OAI: oai:DiVA.org:hkr-7255DiVA: diva2:352211
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2010-10-29 Created: 2010-09-19 Last updated: 2010-10-29Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf