hkr.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Se mig som jag är: Patienters upplevelser av bemötande inom vården
Kristianstad University College, School of Health and Society.
Kristianstad University College, School of Health and Society.
2009 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Bakgrund: Hur bemötande upplevs påverkas av många olika faktorer och beskrivs som ett svårdefinierat begrepp. Hälso- och sjukvårdspersonalen skapar sitt bemötande bland annat genom hur de tar emot och hälsar på patienterna. Även hur kroppen är riktad i förhållande till patienterna och anhöriga har en inverkan på upplevelsen av bemötandet. I hälso- och sjukvården sker flera tusentals möten varje dag och mötena blir på många sätt avgörande för patienternas upplevelse av den vidare vårdkontakten. Metod: Litteraturstudien gjordes med fokus på omvårdnad och vetenskapliga artiklar söktes i Cinahl, PubMed och SweMed. Valda artiklar granskades. Resultat: Materialet resulterade i fyra teman; människovärde, omhändertagande, information och konversation, respekt och glädje. Litteraturstudien visade att patienter upplever mycket olika känslor och tankar i mötet med hälso- och sjukvårdspersonal. Många faktorer påverkar hur mötet upplevs. Diskussion: Patienter upplever mötet på olika sätt och liknande faktorer påvisas i flera studier. Dock finns skiljaktigheter i huruvida upplevelsen av den specifika faktorn är positiv eller negativ. Slutsats: Författarna ansåg efter litteraturstudiens genomförande att mer forskning på begreppet bemötande ur ett patientperspektiv hade behövts. Inom hälso- och sjukvården är det av vikt att ha god kännedom om patienters upplevelser av bemötande för att kunna skapa god omvårdnad.

Abstract [en]

Background: How treatment is experienced in healthcare is affected by many different factors and is described as a concept difficult to define. Among other things, healthcare professionals create their treatment of patient and their relatives through the ways they receive and greet the patients. Body positioning of staff also have an impact on how the patients and their relatives experience treatment. Every day several thousands of meetings take place in healthcare, and these meetings are in many ways crucial to the patient's experience of further healthcare contact. Method: The literary study was performed with a focus on nursing, and scientific articles were researched in Cinahl, PubMed and SweMed. Selected articles were reviewed. Findings: The material resulted in four themes; dignity, care, information and conversation, respect and joy. The literary study showed that patients experience very different feelings and thoughts in the encounter with healthcare professionals. Many factors may affect how the meeting is experienced. Discussion: Patients will experience the encounter with healthcare professionals in various ways, and similar factors were identified in several studies. However, there is a difference in whether the experience of a specific factor is positive or negative. Conclusions: After the literary study was conducted, the authors believed that further research on the concept of treatment from a patient perspective is required. Within healthcare, it is essential with extensive knowledge of the patients' experiences in order to provide good care.

Place, publisher, year, edition, pages
2009. , 20 p.
Keyword [en]
treatment, information, patient, conversation, encounter
Keyword [sv]
bemötande, information, patient, samtal, möte
National Category
Nursing
Identifiers
URN: urn:nbn:se:hkr:diva-6327OAI: oai:DiVA.org:hkr-6327DiVA: diva2:301221
Presentation
(English)
Uppsok
Medicine
Supervisors
Available from: 2010-03-08 Created: 2010-03-02 Last updated: 2010-03-08Bibliographically approved

Open Access in DiVA

fulltext(178 kB)533 downloads
File information
File name FULLTEXT01.pdfFile size 178 kBChecksum SHA-512
a0f104edefaee9d2d9c02dba80cf87ab6e466bc3aee7c26ac65ab93cad7b5a6528248d425902ac73452aa725509db8e11d365101a9c30392bff5df1edd954ef3
Type fulltextMimetype application/pdf

By organisation
School of Health and Society
Nursing

Search outside of DiVA

GoogleGoogle Scholar
Total: 533 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 771 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf