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The Balancing Acts in SME e-Commerce Development: a multiple case study
Jönköping International Business School.
Gävle University.
2008 (English)In: International Journal of Electronic Business, ISSN 1470-6067, E-ISSN 1741-5063, Vol. 6, no 5, p. 476-497Article in journal (Refereed) Published
Abstract [en]

By applying a resource-based view on SME development and analysing empirical data collected from qualitative and longitudinal research on e-commerce development among 20 Swedish SMEs, the authors identify and discuss the post-adoption decision dilemmas – or Balancing Acts – faced by managers. The study contributes to the existing literature on SME e-commerce development by suggesting that SME management faces three major decision dilemmas: e-commerce capacity and competence development, e-commerce scope and e-commerce development drive. By outlining a set of managerial aspects of e-commerce development, we point out the contextual and resource dependence of SME management.

Place, publisher, year, edition, pages
2008. Vol. 6, no 5, p. 476-497
Keywords [en]
e-commerce development, resource-based view, SMEs, small and medium-sized enterprises, post-adoption, decision dilemmas, balancing acts, electronic commerce, Sweden, context dependency, resource dependency
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hkr:diva-19020DOI: 10.1504/IJEB.2008.021183OAI: oai:DiVA.org:hkr-19020DiVA, id: diva2:1284196
Available from: 2019-01-31 Created: 2019-01-31 Last updated: 2019-01-31Bibliographically approved

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