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Digitalisation in the banking industry and workers subjective well-being: contingency perspective
Kristianstad University, Faculty of Business, Research environment Auditing, Organisation and Society (AOS). Kristianstad University, Faculty of Business, Avdelningen för ekonomi.ORCID iD: 0000-0002-8938-2150
Kristianstad University, Faculty of Business, Avdelningen för ekonomi. Kristianstad University, Faculty of Business, Research environment Auditing, Organisation and Society (AOS).
Kristianstad University, Faculty of Business.
Kristianstad University, Faculty of Business.
2018 (English)In: International Journal of Workplace Health Management, ISSN 1753-8351, E-ISSN 1753-836X, Vol. 11, no 6, p. 411-423Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to explore how bankers perceive digitalisation relating to their subjective well-being. The paper seeks to further explore how this relation is contingent on the aspect of structural organisation represented by the concept of individualist/collectivist organisational culture.

Design/methodology/approach – The study is based on the survey distributed to employees of 18 bank offices in the south of Sweden, which 161 employees answered. The analysis of the data was performed by descriptive statistics, principle component analysis, Pearson correlations, multiple linear and moderating multiple linear regression analyses.

Findings – The study indicates that bankers’ experience digitalisation as a four-faceted construct: a tool for information management, and work optimisation, customer relation management and as a change agent. The study suggests that the use of digital tools for work optimisation has a positive relation to the work- related dimensions of subjective well-being as well as a spillover effect on the life balance and life satisfaction dimensions. It also indicates that the information management dimension has a positive relation to the life satisfaction aspect of subjective well-being. Finally, the study found that increasing the degree of collectivist organisation culture has a positive moderating effect on the relation between the use of digital tools for work optimisation and life balance and subjective well-being, respectively.

Originality/value – The study reveals a new way of operationalising digitalisation in banks and is the first study of its type to explore the relationship between digitalisation different facets and banker subjective well-being.

Place, publisher, year, edition, pages
2018. Vol. 11, no 6, p. 411-423
Keywords [en]
Sweden, Organizational culture, Subjective well-being, Digitalization, Bankers
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hkr:diva-18734DOI: 10.1108/IJWHM-05-2018-0069ISI: 000451211900004OAI: oai:DiVA.org:hkr-18734DiVA, id: diva2:1251017
Available from: 2018-09-25 Created: 2018-09-25 Last updated: 2018-12-06Bibliographically approved

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