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Managing for results in social services: Key professionals lived experience
Kristianstad University, School of Health and Society.
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This study illuminates eight key professionals' lived experience of managing for results in social services. Managing for results, in human service organizations, as social services are complex and research is still limited. The lived experience of using managing for results is still missing. Thus to illuminate the key professional´s experiences, individual interviews were performed. A phenomenological- hermeneutical method inspired by Paul Ricoeur was used to interpret the texts. A naive reading was performed first and then a structural analysis, which revealed three themes: 1) having mixed feelings as professional regarding performance measurement in social work, theme 2) feeling questioned regarding professional competence and theme 3) feelings of being in an organization far from the core of social work. The comprehensive understanding was interpreted as meaning that managing for results in social services mimic the experience of putting a jigsaw puzzle together where each piece has its own special place. Findings reveal that the puzzle still lacks pieces andthat it is first when the puzzle is solved that the wholeness can be understood.

Place, publisher, year, edition, pages
2017. , p. 33
Keyword [en]
Human service organization, lived experience, management, measurement, phenomenological-hermeneutics, social work
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:hkr:diva-17766OAI: oai:DiVA.org:hkr-17766DiVA: diva2:1171719
Educational program
Masterprogram Integrerad hälsovetenskap
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2018-01-08 Created: 2018-01-08 Last updated: 2018-01-08Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf