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Survey process quality: a question of healthcare manager approach
Kristianstad University, Forskningsmiljön Människa - Hälsa - Samhälle (MHS). Kristianstad University, School of Health and Society, Avdelningen för Oral hälsa och folkhälsovetenskap.
Kristianstad University, Research Platform for Collaboration for Health. Kristianstad University, School of Health and Society, Avdelningen för Sjuksköterskeutbildningarna.ORCID iD: 0000-0002-4122-3003
2017 (English)In: International Journal of Health Care Quality Assurance, ISSN 0952-6862, E-ISSN 1758-6542, Vol. 30, no 7, 591-602 p.Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to explore how healthcare first-line managers think about and act regarding workplace survey processes.

Design/methodology/approach

This interview study was performed at a hospital in south Sweden. First-line healthcare managers ( n=24) volunteered. The analysis was inspired by phenomenography, which aims to describe the ways in which different people experience a phenomenon. The phenomenon was a workplace health promotion (WHP) survey processes.

Findings

Four main WHP survey process approaches were identified among the managers: as a possibility, as a competition, as a work task among others and as an imposition. For each, three common subcategories emerged; how managers: stated challenges and support from hospital management; described their own work group and collaboration with other managers; and expressed themselves and their situation in their roles as first-line managers.

Practical implications

Insights into how hospital management can understand their first-line managers' motivation for survey processes and practical suggestions and how managers can work proactively at organizational, group and individual level are presented. Originality/value Usually these studies focus on those who should respond to a survey; not those who should run the survey process. Focusing on managers and not co-workers can lead to more committed and empowered managers and thereby success in survey processes.

Place, publisher, year, edition, pages
2017. Vol. 30, no 7, 591-602 p.
Keyword [en]
First-line manager, Quality healthcare, Survey process, Workplace health promotion
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:hkr:diva-17140DOI: 10.1108/IJHCQA-05-2016-0077ISI: 000407643400003PubMedID: 28809592OAI: oai:DiVA.org:hkr-17140DiVA: diva2:1136687
Available from: 2017-08-29 Created: 2017-08-29 Last updated: 2017-09-14Bibliographically approved

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Forskningsmiljön Människa - Hälsa - Samhälle (MHS)Avdelningen för Oral hälsa och folkhälsovetenskapResearch Platform for Collaboration for HealthAvdelningen för Sjuksköterskeutbildningarna
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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More styles
Language
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Output format
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