A framework for software usability & user experience measurement in mobile industry
2013 (English)In: 2013 JOINT CONFERENCE OF THE 23RD INTERNATIONAL WORKSHOP ON SOFTWARE MEASUREMENT AND THE 2013 EIGHTH INTERNATIONAL CONFERENCE ON SOFTWARE PROCESS AND PRODUCT MEASUREMENT (IWSM-MENSURA), 2013, 156-164 p.Conference paper (Refereed)
The mobile industry faces challenges in designing software usability and user experience (UX) measurement instruments. The major difficulties arise due to: 1) diversity of definitions and terminology used for usability and UX aspects and attributes, which lead to inconsistencies, and 2) lack of a taxonomy for these attributes with links to well-defined measures in the literature. In this paper, we present a framework to support mobile industry to overcome these challenges. We first unified the terminology and definitions for usability and UX attributes in the literature. Then, we created taxonomy of attributes and sub-attributes. By using the well-known Goal Question Metric (GQM) approach, we identified a comprehensive set of questions and measures for each attribute that could be used as a basis for developing measurement instruments. The framework was evaluated through a case study conducted in a usability research, development and consultancy company for mobile industry in Sweden.
Place, publisher, year, edition, pages
2013. 156-164 p.
software usability, user experience, Goal Question Metric, evaluation, measurement, case study, mobile industry
IdentifiersURN: urn:nbn:se:hkr:diva-16500DOI: 10.1109/IWSM-Mensura.2013.31ISI: 000330579700021ISBN: 978-0-7695-5078-7 OAI: oai:DiVA.org:hkr-16500DiVA: diva2:1070503
Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement (IWSM-MENSURA), OCT 23-26, 2013, Middle E Tech Univ, Ankara, TURKEY