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Identifying organizational barriers: a case study of usability work when developing software in the automation industry
Blekinge Institute of Technology.
Blekinge Institute of Technology.ORCID iD: 0000-0002-3312-3045
ABB Corporate Research.
2014 (English)In: JOURNAL OF SYSTEMS AND SOFTWARE, ISSN 0164-1212, Vol. 88, 54-73 p.Article in journal (Refereed) Published
Abstract [en]

This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a "wicked problem" that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes. (C) 2013 Elsevier Inc. All rights reserved.

Place, publisher, year, edition, pages
2014. Vol. 88, 54-73 p.
Keyword [en]
Usability, KPI, Human computer interaction, User centred design, Wicked problem
National Category
Computer Science
Identifiers
URN: urn:nbn:se:hkr:diva-16468DOI: 10.1016/j.jss.2013.09.019ISI: 000330257800004OAI: oai:DiVA.org:hkr-16468DiVA: diva2:1070039
Available from: 2017-01-31 Created: 2017-01-30 Last updated: 2017-01-31Bibliographically approved

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Rönkkö, Kari
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Citation style
  • apa
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