The purpose of this essay at bachelor level was to increase the understanding regarding the experiences of a client’s meetings with different public authorities. The method used was a case study viewed from a client’s perspective and based upon three qualitative interviews with one client. Theories were used to create order and to analys the empiric material. The interviewed person talked about feelings such as dishonour, unfair treatment and feeling powerless.

The informant wanted to reclaim the power of her life, to have influence and self-determination. Being a client and turn to different authorities for help can lead to divergent.