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Quality is in the eye of the beholder: a focus group study from the perspective of ambulance clinicians, physicians, and managers
Lund University & Linneaus University.
Högskolan Kristianstad, Fakulteten för hälsovetenskap. Lund University.
Lund University.
2019 (Engelska)Ingår i: Healthcare (Basel, Switzerland), ISSN 2227-9032, Vol. 7, nr 1Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Quality within all areas of healthcare should be systemically monitored and ensured. However, the definition of quality is complex and diverse. In the ambulance service (AS), quality has traditionally been defined as response time, but this measurement eliminates the possibility of addressing other characteristics of quality, such as the care provided. This study aimed to explore what constitutes quality in the context of the ambulance service as experienced by ambulance clinicians, physicians, and managers. A focus group study was conducted with 18 participants. The three focus groups were analyzed with the focus group method developed by Kreuger and Casey. The participants highlighted patient involvement, information and care, as well as adherence to policies, regulations, and their own standards as representing quality in the AS. This study demonstrates that quality is in the eye of the beholder. As quality seems to be viewed similarly by patients and ambulance clinicians, physicians, and managers, stakeholders should aim for a paradigm shift where patients' experience of the care is just as important as various time measures.

Ort, förlag, år, upplaga, sidor
2019. Vol. 7, nr 1
Nyckelord [en]
ambulance clinicians, ambulance services, emergency medical services, focus group, prehospital emergency care, quality
Nationell ämneskategori
Annan medicin och hälsovetenskap
Identifikatorer
URN: urn:nbn:se:hkr:diva-19186DOI: 10.3390/healthcare7010041ISI: 000464173900001PubMedID: 30871138OAI: oai:DiVA.org:hkr-19186DiVA, id: diva2:1297280
Tillgänglig från: 2019-03-19 Skapad: 2019-03-19 Senast uppdaterad: 2019-04-26Bibliografiskt granskad

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