hkr.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Quality is in the eye of the beholder: a focus group study from the perspective of ambulance clinicians, physicians, and managers
Lund University & Linneaus University.
Kristianstad University, Faculty of Health Science. Lund University.
Lund University.
2019 (English)In: Healthcare (Basel, Switzerland), ISSN 2227-9032, Vol. 7, no 1Article in journal (Refereed) Published
Abstract [en]

Quality within all areas of healthcare should be systemically monitored and ensured. However, the definition of quality is complex and diverse. In the ambulance service (AS), quality has traditionally been defined as response time, but this measurement eliminates the possibility of addressing other characteristics of quality, such as the care provided. This study aimed to explore what constitutes quality in the context of the ambulance service as experienced by ambulance clinicians, physicians, and managers. A focus group study was conducted with 18 participants. The three focus groups were analyzed with the focus group method developed by Kreuger and Casey. The participants highlighted patient involvement, information and care, as well as adherence to policies, regulations, and their own standards as representing quality in the AS. This study demonstrates that quality is in the eye of the beholder. As quality seems to be viewed similarly by patients and ambulance clinicians, physicians, and managers, stakeholders should aim for a paradigm shift where patients' experience of the care is just as important as various time measures.

Place, publisher, year, edition, pages
2019. Vol. 7, no 1
Keywords [en]
ambulance clinicians, ambulance services, emergency medical services, focus group, prehospital emergency care, quality
National Category
Other Medical Sciences
Identifiers
URN: urn:nbn:se:hkr:diva-19186DOI: 10.3390/healthcare7010041ISI: 000464173900001PubMedID: 30871138OAI: oai:DiVA.org:hkr-19186DiVA, id: diva2:1297280
Available from: 2019-03-19 Created: 2019-03-19 Last updated: 2019-04-26Bibliographically approved

Open Access in DiVA

fulltext(242 kB)17 downloads
File information
File name FULLTEXT01.pdfFile size 242 kBChecksum SHA-512
d15913d150158e7a99d0387b8e188022c66c88ba90423c2666f6666973cc3187020435f9e2f0f10a94332641b2722a813366e2f05909311d7c2392b23a2ea280
Type fulltextMimetype application/pdf

Other links

Publisher's full textPubMed

Search in DiVA

By author/editor
Behm, Lina
By organisation
Faculty of Health Science
Other Medical Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 17 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
pubmed
urn-nbn

Altmetric score

doi
pubmed
urn-nbn
Total: 42 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf