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Security Theater i digitala applikationer: En illusion för att förstärka känslan av säkerhet
Kristianstad University, Faculty of Business.
Kristianstad University, Faculty of Business.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Security Theater in digital applications (English)
Abstract [sv]

Datorkraft och hastighet har på senare år ökat exponentiellt, men våra förväntningar och mentala modeller om vad datorsystem är kapabla till har inte följt med. I fall där människor inte tror på att systemet kan utföra de uppgifter som begärs så snabbt som de gör kan artificiell väntan appliceras för att förväntningarna ska komma närmare verkligheten. Syftet med denna studie är att undersöka ifall security theater fungerar i kontexten av bankapplikationer och vad som händer med användarens förtroende ifall illusionen av säkerhet brister. Genom denna undersökning har vi fått fram att security theater är ett fenomen som fungerar och tillför ett värde för användaren. Dock ska kontexten ifråga utvärderas noggrant, då security theater i fel kontext kan ses som ett störande moment. Vi kom fram till att majoriteten av testpersoner inte påverkas negativt, och istället ser security theater som ett värde även efter illusionen genomskådats.

Abstract [en]

Computer power and speed have increased exponentially in recent years, but our expectations and mental models of what computer systems are capable of have not kept up. In cases where people do not believe that the system can perform the requested task as quickly as they do, an artificial wait can be applied to closer match the reality. The purpose of this study is to investigate whether security theater works in the context of banking applications and what happens with the users trust if the illusion of security fails. Through this paper we have found that security theater is a phenomenon that works and adds value to the user. However, the context in question must be carefully evaluated, as security theater in the wrong context can be seen as a disturbing element. We came to the conclusion that the majority of our test subjects are not negatively affected, and instead sees the value in security theater even after the illusion have been revealed.

Place, publisher, year, edition, pages
2018. , p. 60
Keywords [en]
Security theater, Illusion, Benevolent Deceptions, Operational Transparency, Digital Applications, Online Banking, Banking Applications, Perceived Time
National Category
Design Ethics Information Systems, Social aspects Communication Studies
Identifiers
URN: urn:nbn:se:hkr:diva-18768OAI: oai:DiVA.org:hkr-18768DiVA, id: diva2:1256412
Subject / course
Informatics
Educational program
Digital design
Supervisors
Examiners
Available from: 2018-10-17 Created: 2018-10-16 Last updated: 2018-10-17Bibliographically approved

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Security Theater i Digitala Applikationer(671 kB)155 downloads
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Boström Andersson, JesperNygren, Jonas
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
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